What We Build

Four agent types.
Built around your
costs and growth.

These are the four agent types we engineer for iGaming operators. Each one is built to your systems, your data and your regulatory requirements — not installed from a catalogue.

How this works

Each agent below targets a specific, measurable cost or revenue outcome for your operation. We scope the first agent that will deliver the clearest return, build a proof of concept on your real data, and move to production — before you commit to a full contract.

See how we work →
Player personalisation
Agent 01
Player Personalisation,
VIP & Retention

We build a combined personalisation and retention agent that learns each player's habits, identifies your highest-value players early, and acts on that intelligence — delivering tailored offers, automating reward sequences and preventing churn without your team manually managing any of it.

Personalised Promotions
Bonus offers and content calibrated to individual player behaviour — not segments
VIP Identification
Predictive lifetime value scoring from day one — before players self-identify
Churn Prevention
Early churn signals trigger automated re-engagement before players go dormant
Reward Engine
Dynamic reward allocation calibrated to player tier — win-back campaigns run automatically
Operational efficiency: Eliminates manual campaign management, segment-building and VIP outreach — freeing your CRM and marketing team to focus on strategy rather than execution.
Discuss This Agent →
Compliance and AML
Agent 02
Compliance
& AML

We build a compliance agent that monitors transactions, generates SAR reports and tracks responsible gambling obligations continuously — reducing the headcount your compliance team needs to stay on top of volume without increasing regulatory risk.

AML
Transaction monitoring, pattern detection, SAR generation
Responsible Gambling
Behavioural triggers, self-exclusion checks, affordability flags
Reporting
Automated regulatory reports for UKGC, MGA, other gambling regulators
Audit Ready
Always-current compliance record — no scramble at audit time
Cost & efficiency impact: Compliance monitoring and SAR generation at volume without scaling headcount — your compliance team focuses on judgement calls, not routine monitoring.
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Player support automation
Agent 03
Player Support
Automation

We build a support agent trained on your platform's specific rules — withdrawal logic, bonus terms, account processes — so it resolves the high-volume, repeatable queries automatically and your support team handles only the cases that genuinely need them.

Resolution
Withdrawals, disputes, bonus eligibility queries — automated
Escalation
Smart routing to human agents for complex or high-value cases
Channels
Live chat, email, in-app — consistent across all touchpoints
Language
Multi-language support across regulated markets
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Regulatory intelligence
Agent 04
Regulatory
Intelligence Agent

We build a regulatory research agent that gives your compliance and legal teams instant, accurate answers about licensing requirements across every jurisdiction you operate — or plan to operate — in. In plain English, not legal documents.

Natural Language Queries
Ask regulatory questions in plain English and get precise, sourced answers — no manual document searching
Multi-Jurisdiction Coverage
UKGC, MGA, Gibraltar GRA, ANJ (France), DSWV (Germany), Spelinspektionen (Sweden), and more — continuously updated
Regulatory Change Monitoring
Proactively surfaces rule changes, new consultation papers and updated technical standards before they take effect
Expansion Research
Instantly compare licensing requirements, timelines and obligations across markets you are considering entering
Example Queries the Agent Answers
→"What are the affordability check requirements under the current UKGC framework?"
→"What KYC documentation is required for a Swedish Spelinspektionen licence?"
→"How do responsible gambling obligations differ between MGA and ANJ?"
→"What has changed in German DSWV technical standards in the last 6 months?"
Built on a RAG pipeline grounded in official regulatory publications, licence conditions, technical standards and consultation responses — so every answer is sourced and auditable, not generated from general knowledge.
Discuss This Agent →

Not sure which agent
delivers the fastest return?

We're taking on our first operator clients. That's what the discovery call is for — we'll map your operations, identify where the clearest cost saving or growth outcome sits, and scope a proof of concept on your real data before you commit. Founding clients work with us at preferential rates.

Book a Discovery Call →
info@liveedgelabs.ai · liveedgelabs.ai